Your guide to customer complaints procedure

At Property Research Company we want to provide you the highest possible level of service at all times, but there may be occasions when you feel you have cause to complain.

This guide will tell you how you can get in touch with us and how we will deal with your complaint or issue. We will always try to resolve the problem quickly and to your satisfaction.

With the help of your comments we can improve our services.

We would love to look in to your complaint to give us the opportunity to put it right. You can do this by post and we will take time to understand and do whatever we can to help. Please ensure that your email address is included in your letter.

Post: 1 Creed Court (3rd Floor), 5 Ludgate Hill, London, EC4M 7AA, United Kingdom

We aim to resolve your concerns within 7 working days. Sometimes it may take longer to look into the matter fully. If this happens, we will keep you updated by sending you a further letter or email, advising you of the current status of your complaint.

We kindly ask that you give our team the opportunity to resolve your complaint.

We will always deal with your complaint as quickly as we can.